Frequently asked questions
We put it as our highest priority to answer your questions and make sure that you feel safe through your entire purchasing process. Therefore, we have gathered our most frequently asked questions here. We hope that these answers can be helpful to you.
Did you not find the answer to your question?
Contact our support and we will do our best to reply as fast as possible. The average response time is 1-2 working days.
It is individual how long time is needed to complete the course. By default, it is developed to take 1 1/2 hour, but we recommend that you watch the course over a couple of weeks – and preferably multiple times following.
At the end of each chapter, you can download the chapter as a podcast. This way you can choose to listen to it on your computer or to transfer the files to your phone. It is a method that we recommend when you need to refreshen the strategies you learned through the course.
We recommend that you take notes or use another method that works for you while you complete the course in order to support your learning process.
If you actively reflect and process the material while you are going through it, it will stick with you much better, and you will gain a bigger output. If you are not sure what method will work best for you, feel free to contact us.
We can help you narrow down what learning style would suit you the best.
Often it is an issue related to your browser or browser data, and we have listed some points below that will be able to remedy the issue:
- Always use Chrome or Firefox as your browser when taking the course
- Make sure that your browser is updated with the latest available version
- Clear your browser cache. Learn more on how to do that here: https://turteori.reamaze.com/kb/generelt/sadan-sletter-du-din-browser-cache
- Use an incognito browser window. Learn how to do that here: https://simplecode.dk/hvad-er-inkognito/
- Deactivate adblocker. Learn how to do that here: https://altitudetvm.com/da/tips-dan-tutorial/2584-5-cara-mematikan-adblock-di-pc-laptop-maupun-hp-android-anda.html
- Try to use another network connection (WIFI)
Our course on stress management is based on many years of experience with the prevention and treatment of stress. In cooperation with e-learning experts, we have used our knowledge to develop a product that will help you to gain a stress-free life.
You have access to the course for a year after you purchase the course. We refer to the welcome email for a guide on how to log in.
You can always contact support by mail: firstname.lastname@example.org where we try to reply within 1-2 days. You can also contact us by phone on +45 8615 1550, whether you need help, have a burning question or have any feedback for us. You can call all weekdays from 8 am to 4 pm.
At Klausen, we offer 45 days satisfaction guarantee. If you are not satisfied with your purchase, you can within 45 days get your purchase returned by sending an email to email@example.com. Please explain why you wish to utilise the satisfaction guarantee, as we always strive to become better at what we do.
At Klausen, you have the right to use your right of cancellation and get your money returned within 14 days of your purchase. If you wish to use your right of cancellation email us at firstname.lastname@example.org.